Refund Policy
1. General Principle
Support contributions made to Tasharuky For Humanity are generally final, as they are allocated and spent on an ongoing basis to support child protection and welfare projects.
2. Cases Eligible for Refund
A support refund request may be considered only in the following cases:
A technical error, or support contributed in duplicate by mistake.
An unauthorized payment transaction (unlawful use of the payment method).
An error by the supporter regarding the amount or the program selected, if the request is submitted within 14 days of the support and before the funds have actually been spent on the program.
Full cancellation of a program before its implementation begins.
3. How to Submit a Request
Refund requests are submitted via info@tasharuky.net, stating the details of the support contribution.
4. Timeline
Requests are responded to within 3 business days, and approved refunds are processed within 10 business days back to the original payment method.
5. Cases Not Eligible for Refund
Support that has already been spent on ongoing field implementation (team salaries, program purchases, etc.) is not refundable.
6. Recurring Support (Monthly Subscription)
A supporter may cancel their recurring monthly support at any time for future payments; cancellation does not cover payments that have already been processed.
7. Partial Refund
If part of the support has already been disbursed toward ongoing field implementation and the remainder cannot be disbursed (due to a partial cancellation of the program or its suspension before completion), only the undisbursed portion of the support may be refunded, following reconciliation against internal disbursement records.
8. No Deduction of Fees
Tasharuky For Humanity does not deduct any additional fees from the refunded amount. If the payment service provider itself imposes non-refundable processing fees on the original payment transaction, only those fees may be deducted from the refunded amount, and this will be