Refund & Return Policy

Entity: PT. TASHARUKY PLATFORM DIGITAL, Jakarta, Indonesia

1. General Policy
Tasharuky is committed to ensuring customer satisfaction with our digital services.
Because our services often involve intangible or digital products (event management, marketing, web solutions),
refunds are handled with specific conditions to ensure fairness.

2. Refund Eligibility
– A full refund may be requested within 7 days of purchase if no substantial work or service delivery has started.
– If services have already commenced (e.g., event setup, content production, web development),
  only partial refunds may be considered, depending on the work completed.
– No refunds will be issued for services already fully delivered or executed.

3. Non-Refundable Items
– Domain name registrations, third-party licenses, or subscriptions purchased on behalf of the client.
– Completed design, marketing, or development work already handed over to the client.

4. Process for Refunds
– Refund requests must be submitted in writing to support@tasharuky.net.
– Requests should include the purchase details, date, and reason for refund.
– Approved refunds will be processed within 14 working days to the original payment method.

5. Returns (for tangible products, if any)
If any physical products are sold via our Shop (e.g., event materials or merchandise):
– Returns are accepted within 14 days of delivery if the product is unused and in original packaging.
– Customers are responsible for return shipping costs unless the product was defective or incorrect.

6. Contact
PT. TASHARUKY PLATFORM DIGITAL
For all refund and return inquiries, please contact us:
Email: info@tasharuky.net
Address: Gd. STC Senayan Lt.4 Ruang 31-34 Jl. Asia Afrika Pintu IX, Gelora, Tanah Abang, Jakarta Pusat, Indonesia
Email: info@tasharuky.net